Terms of Service

1. NATURE OF SERVICE AND ALGORITHMIC OPINION

1.1 Data Provided "As-Is"

ALL INFORMATION, RATINGS, SCORES, AND ASSESSMENTS PROVIDED ON PATIENTPRIVACYINDEX.ORG ARE OFFERED STRICTLY "AS-IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE PLATFORM MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR CURRENTNESS OF ANY DATA PRESENTED.

1.2 Algorithmic Opinion Disclaimer

The ratings, grades (A-F), and compliance scores displayed on this platform are generated SOLELY through automated algorithmic analysis of publicly available technical data, including but not limited to:

• Public DNS records and domain registration information
• HTML source code of publicly accessible web pages
• Network response headers and security configurations
• Third-party script detection via passive scanning

These ratings constitute ALGORITHMIC OPINIONS derived from automated technical analysis and DO NOT constitute legal determinations, professional audits, or definitive assessments of HIPAA compliance status. No human reviewer has individually evaluated each listed entity.

1.3 No Legal Characterization

UNDER NO CIRCUMSTANCES shall any rating, grade, or assessment on this platform be construed as:

• A legal determination of HIPAA compliance or non-compliance
• An accusation of regulatory violation
• A professional security audit or penetration test
• A statement regarding the quality of medical care provided
• Defamation, libel, or slander of any listed entity

2. SERVICE DEFINITION AND FEE STRUCTURE

2.1 B2B Consulting Services

The $199 fee charged for profile-related services constitutes payment for "Expedited Manual Audit, Remediation Report, and Profile Verification Services" — a legitimate business-to-business consulting engagement. This fee explicitly does NOT constitute:

• A "removal fee" or "deletion fee" for negative content
• Extortion, blackmail, or pay-for-removal scheme
• Payment for alteration of algorithmically generated ratings
• Any form of illegal or unethical consideration

2.2 Services Included

The $199 B2B consulting fee entitles the purchasing entity to:

• A manual technical review conducted by qualified personnel
• A detailed remediation report with actionable recommendations
• Verification of entity ownership and authorized representation
• Expedited processing of correction requests (if substantiated)
• Priority support communication channel

2.3 No Guarantee of Rating Change

PAYMENT OF THE CONSULTING FEE DOES NOT GUARANTEE ANY CHANGE TO ALGORITHMICALLY GENERATED RATINGS OR GRADES. Any modifications to displayed data are contingent upon verified technical remediation and remain subject to the platform's editorial discretion and algorithmic re-evaluation.

3. BINDING ARBITRATION AND CLASS ACTION WAIVER

3.1 Mandatory Arbitration

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION CONDUCTED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES.

3.2 Class Action Waiver

YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, COLLECTIVE PROCEEDINGS, PRIVATE ATTORNEY GENERAL ACTIONS, OR CONSOLIDATED ARBITRATIONS. ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY.

3.3 Exception for Intellectual Property

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction for claims relating to intellectual property rights.

4. LIMITATION OF LIABILITY

4.1 Cap on Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ITS OPERATORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES.

4.2 Liability Cap

THE TOTAL CUMULATIVE LIABILITY OF THE PLATFORM FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) $100 USD OR (B) THE AMOUNT PAID BY YOU TO THE PLATFORM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

5. USER REPRESENTATIONS AND WARRANTIES

By accessing this platform, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction
• You will not use the platform for any unlawful purpose
• You will not attempt to gain unauthorized access to any system or data
• You understand that ratings are algorithmic opinions, not legal determinations
• You will not use platform data to harass, threaten, or intimidate any listed entity

6. INTELLECTUAL PROPERTY

All content, algorithms, methodologies, and data compilations on this platform are the exclusive property of Patient Privacy Index and are protected by copyright, trademark, and other intellectual property laws. Unauthorized reproduction, distribution, or scraping is strictly prohibited.

7. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Material changes will be effective upon posting with an updated "Last Updated" date. Continued use of the platform constitutes acceptance of modified terms.

8. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

9. CONTACT INFORMATION

For legal inquiries or arbitration initiation:

Legal Department
Patient Privacy Index
Email: legal@patientprivacyindex.org
Address: [Registered Agent Address]